Consumers Consolidate Around Single AI Platform

PYMNTS Intelligence's new survey of 840 US consumers finds conversational AI use consolidating early, with 83% of dedicated-platform users reporting OpenAI's ChatGPT as their first-used tool, versus 48% for Google Gemini and 30% for Microsoft Copilot. On smartphones, embedded assistants show distribution-driven reach—40% ChatGPT, 40% Gemini, 37% Google Assistant—indicating operating-system defaults and migrations will shape adoption.
Scoring Rationale
Solid survey evidence highlights early consumer consolidation, but single-source data and limited depth constrain broader generalization.
Practice with real Ad Tech data
90 SQL & Python problems · 15 industry datasets
250 free problems · No credit card
See all Ad Tech problemsStep-by-step roadmaps from zero to job-ready — curated courses, salary data, and the exact learning order that gets you hired.
Sources
- Read OriginalData Shows Consumers Are Locking in Their AI Habits Earlypymnts.com



