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Burger King Expands Patty AI Drive Thru Monitoring
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Burger King is expanding Patty, an OpenAI-powered assistant that listens to drive-thru headset interactions and flags phrases, inventory shortages and equipment failures; it piloted at about 100 U.S. locations last year and will reach roughly 500 stores with a nationwide rollout targeted by year’s end. Executives describe Patty as a coaching tool to improve greetings and operations, while critics warn it may function as employee surveillance.
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