Researchaiconsumer behaviorretailibm
AI Shapes Consumer Decisions Before Shopping
6.8

A new global study from the IBM Institute for Business Value finds AI shapes consumer decisions before shopping begins, yet most shoppers still visit stores to see and touch products. Full report details are not available in this RSS summary.
Key Points
- 1Finds AI influences consumer decisions before they begin shopping, per IBM Institute global study
- 2Notes shoppers still visit physical stores to see and touch products, indicating tactile preference
- 3Suggests retailers must balance AI-driven influence with in-store experiences to meet consumer expectations
Scoring Rationale
Credible IBM global study gives strategic retail insight, but RSS-only limited source constrains details and reduces confidence.
Sources
Public references used for this report.
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