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Upgrade to ProYou are a Customer Support Lead at Zendesk. The team needs to triage tickets by urgency so that critical issues are escalated immediately. Define an urgency classification based on the ticket's priority and how quickly the first response was delivered:
You are a Customer Support Lead at Zendesk. The team needs to triage tickets by urgency so that critical issues are escalated immediately. Define an urgency classification based on the ticket's priority and how quickly the first response was delivered: