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Upgrade to ProYou are a Support Operations Manager at Zendesk. The executive team wants a per-product quality dashboard showing ticket volume, average response and resolution times, and the average customer satisfaction (CSAT) score. Based on CSAT, each product's support quality should be graded to identify where the team needs improvement.
You are a Support Operations Manager at Zendesk. The executive team wants a per-product quality dashboard showing ticket volume, average response and resolution times, and the average customer satisfaction (CSAT) score. Based on CSAT, each product's support quality should be graded to identify where the team needs improvement.