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Upgrade to ProYou are a Support Operations Lead at Zendesk. Engineering leadership wants to know which products have a disproportionately high rate of urgent support tickets. A high urgent ticket rate may signal critical bugs, reliability issues, or poor documentation. To avoid misleading results from low-volume products, only include products with at least 3 total tickets.
You are a Support Operations Lead at Zendesk. Engineering leadership wants to know which products have a disproportionately high rate of urgent support tickets. A high urgent ticket rate may signal critical bugs, reliability issues, or poor documentation. To avoid misleading results from low-volume products, only include products with at least 3 total tickets.