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Upgrade to ProYou are a Product Analyst at Realtor.com. The customer experience team wants to understand how quickly agents respond to inquiries across different contact channels (web, mobile, phone). This data will help optimize the inquiry routing system and set response time SLAs per channel.
You are a Product Analyst at Realtor.com. The customer experience team wants to understand how quickly agents respond to inquiries across different contact channels (web, mobile, phone). This data will help optimize the inquiry routing system and set response time SLAs per channel.