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Upgrade to ProYou are a Claims Operations Analyst at Optum. The quality assurance team needs to understand how long claims take to process across different statuses to identify bottlenecks and set SLA targets. By computing the average, minimum, and maximum number of days from submission to the processed date for each claim status, you can highlight which statuses experience the longest turnaround.
You are a Claims Operations Analyst at Optum. The quality assurance team needs to understand how long claims take to process across different statuses to identify bottlenecks and set SLA targets. By computing the average, minimum, and maximum number of days from submission to the processed date for each claim status, you can highlight which statuses experience the longest turnaround.