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Upgrade to ProYou are a Customer Success Manager at Zendesk. Your team wants to identify active organizations that have never filed a support ticket. These silent accounts may represent under-engaged customers who could be at risk of churn — they might be struggling with the product but not reaching out for help. Proactive outreach to these accounts could improve retention.
You are a Customer Success Manager at Zendesk. Your team wants to identify active organizations that have never filed a support ticket. These silent accounts may represent under-engaged customers who could be at risk of churn — they might be struggling with the product but not reaching out for help. Proactive outreach to these accounts could improve retention.