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Upgrade to ProYou are a Customer Success Engineer at Zendesk. Your team monitors sudden changes in customer usage patterns because large swings -- either spikes or drops -- may indicate integration issues, product adoption changes, or billing anomalies. You need to compare each usage event against the previous event for the same organization and metric to compute both the absolute change and percentage change.
You are a Customer Success Engineer at Zendesk. Your team monitors sudden changes in customer usage patterns because large swings -- either spikes or drops -- may indicate integration issues, product adoption changes, or billing anomalies. You need to compare each usage event against the previous event for the same organization and metric to compute both the absolute change and percentage change.