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Upgrade to ProYou are a Product Support Manager at Zendesk. You need to build a ticket detail view that shows the product name and product category alongside each support ticket. This enriched view will help your team quickly identify which products are generating the most support volume and whether certain product categories have more severe issues than others.
You are a Product Support Manager at Zendesk. You need to build a ticket detail view that shows the product name and product category alongside each support ticket. This enriched view will help your team quickly identify which products are generating the most support volume and whether certain product categories have more severe issues than others.