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Upgrade to ProYou are a Customer Experience Data Scientist at Zendesk. The support operations team wants to build a model that predicts customer satisfaction (CSAT) scores from ticket attributes. Before modeling, you need to engineer several features from the raw ticket data.
You are a Customer Experience Data Scientist at Zendesk. The support operations team wants to build a model that predicts customer satisfaction (CSAT) scores from ticket attributes. Before modeling, you need to engineer several features from the raw ticket data.