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Upgrade to ProYou are a Support Operations Analyst at Zendesk. The support team uses raw priority labels (low, medium, high, urgent) that need to be standardized for executive reporting. You need to map these to clean severity tiers, assign numeric severity scores, and fill in missing resolution times and CSAT scores so the dashboard has no gaps.
You are a Support Operations Analyst at Zendesk. The support team uses raw priority labels (low, medium, high, urgent) that need to be standardized for executive reporting. You need to map these to clean severity tiers, assign numeric severity scores, and fill in missing resolution times and CSAT scores so the dashboard has no gaps.