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Upgrade to ProYou are a Trust & Safety Analyst at Twitter/X. The moderation team tracks reports under six granular reason codes, but leadership wants a simplified dashboard showing broader abuse categories with resolution metrics. Your task is to map each reason to a broader category, then compute the total reports, the number of resolved reports, and the resolution rate for each category.
You are a Trust & Safety Analyst at Twitter/X. The moderation team tracks reports under six granular reason codes, but leadership wants a simplified dashboard showing broader abuse categories with resolution metrics. Your task is to map each reason to a broader category, then compute the total reports, the number of resolved reports, and the resolution rate for each category.