Sprinklr Delivers Spring 26.4 AI Platform
Sprinklr on April 7, 2026 released Spring '26 (version 26.4), adding Autonomous Evaluation, expanded copilots and stronger governance across its CX platform. The update introduces explainable, test-backed AI agent validation, proactive Agent and Marketing Copilots, VoC Action Plans, and DRP 2.0 compliance controls, coming as Sprinklr reports FY2026 revenue of $857.2 million and 50% ARR growth in generative AI Service SKUs.
Scoring Rationale
Same-day company release with substantive new features for CX teams (Autonomous Evaluation, proactive copilots, DRP 2.0) and strong credibility from reported FY2026 results. Scored high for actionability and credibility but limited to the CX/enterprise vertical rather than an industry-wide paradigm shift.
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Sources
- Read OriginalSprinklr Spring '26: AI Agents Get Explainable, Copilots Get Proactive and VoC Gets Actionablecmswire.com
